Return & Refund
1. Right of withdrawal
In accordance with articles L.221-18 of the Consumer Code, and if the right of withdrawal is applicable, the Consumer Customer has a period of fourteen (14) calendar days from the date of receipt of the Product from his order. It will be fine to return any Product that does not suit them and request reimbursement without penalty, with the exception of return costs, within fourteen days of receipt by MELHO Ltd. of the reimbursement request.
2. Return of the product (s)
The product (s) must be returned in its original packaging and in perfect condition. If necessary, they must be accompanied by all its accessories. The Customer can find below a standard withdrawal form for an order placed on the Site, to be sent to MELHO Ltd. It is understood that the Customer will bear the costs of returning the product in the event of a retraction.
It is also imperative that the Customer returns the Product using a solution that allows tracking of the package. If this condition is not met and the package does not reach the Seller, the Customer may be held liable.
If the above obligations are not fulfilled in full, the Customer will lose his right of withdrawal and the Product will be returned to him at his expense and the refund will not be made.
If the previous obligations are fulfilled in full, the refund will be made using the same means of payment as that chosen by the Customer during the initial transaction, unless the Customer expressly agrees for the seller to use another method of payment, and in to the extent that the reimbursement does not incur costs for the Customer.
The Seller also reserves the right to defer reimbursement until receipt of the Product or as long as the Customer has not demonstrated that he has shipped the Product, if such a demonstration has not previously taken place. .
In the event of depreciation of the Products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product (s), the Customer may be held liable.
Standard withdrawal form for an order placed on the Site: